Frequently Asked Questions

In most cases, we can diagnose and fix slow garage door movement within a single service visit. Slow movement is often caused by worn rollers, dry tracks, or spring tension issues - all of which we carry parts for and can repair same-day. For emergency situations, we offer 24/7 service and can typically arrive within 1-2 hours in our service area.

Slow garage door movement can be caused by several factors: worn or damaged rollers that need replacement, lack of lubrication on tracks and hinges, worn torsion or extension springs losing tension, problems with the opener motor or drive system, misaligned tracks, or extreme temperature affecting lubricant viscosity. Our technicians will diagnose the exact cause and recommend the most cost-effective solution.

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your project affordable. We work with several financing partners to provide options including 0% interest for qualified buyers, low monthly payments, and quick approval process. Contact us for details on current financing promotions.

We recommend annual professional maintenance for most garage doors. However, if you use your garage door more than average (4+ times daily), you may benefit from semi-annual service. Regular maintenance extends the life of your door, prevents costly emergency repairs, and ensures safe operation.

Yes, we offer 24/7 emergency garage door services. We understand that a malfunctioning garage door can be a security risk and major inconvenience. Our technicians are on-call around the clock to handle urgent situations like broken springs, doors off track, or doors that won't close. Call (252) 650-6489 any time.

Garage door prices vary based on size, material, insulation, and style. Basic single-car doors start around $600-$900, while premium insulated two-car doors can range from $2,000-$4,000+. We provide free in-home estimates so you can see samples and get an exact price for your specific needs.

We're authorized dealers for several major brands and can service virtually any brand of garage door and opener. As Brand Authorized and IDA Certified technicians, we have access to genuine parts and factory training for the most popular brands in the market.

Yes! We offer a comprehensive 3-year warranty on all parts and labor. This covers any defects in materials or workmanship. Many of the products we install also come with manufacturer warranties that extend even longer. We stand behind our work 100%.

Yes, our experienced technicians can repair virtually any brand of garage door or opener. We carry common parts on our service vehicles for quick repairs. For less common parts, we can typically source them within 24-48 hours.

We strongly advise against DIY garage door repairs, especially involving springs or cables. Garage door springs are under extreme tension and can cause serious injury or death if mishandled. Even seemingly simple repairs can be dangerous. Professional technicians have the training, tools, and experience to work safely.

Signs that your springs may need replacement include: the door feels heavier than usual, the door won't stay open when manually lifted, you hear a loud bang from the garage (spring breaking), visible gaps or stretching in the springs, or the door opens unevenly. If you notice any of these signs, call us for an inspection.

Homeowners can safely perform basic maintenance: visual inspection for wear or damage, cleaning tracks with a damp cloth, testing the auto-reverse feature monthly, listening for unusual sounds, and applying lubricant to hinges and rollers (use garage door-specific lubricant, not WD-40). Leave spring adjustments and major repairs to professionals.

Every automatic garage door has an emergency release - a red handle hanging from the trolley. Pull this handle to disconnect the door from the opener. The door can then be lifted manually. Make sure the door is fully closed before pulling the release for safety. When power returns, close the door and pull the release handle toward the door to re-engage.

We serve Norlina and the surrounding areas including Henderson, Oxford, Warrenton, Louisburg, Wake Forest, Youngsville, Franklinton, Creedmoor, Butner, and Roxboro. If you're not sure if we serve your area, give us a call - we're happy to help!

For routine maintenance or non-urgent repairs, we recommend scheduling 3-5 days in advance for the best availability. However, we often have same-day and next-day appointments available. For emergencies, we offer 24/7 service with rapid response times.

Our regular business hours are Monday through Saturday, 8am to 6pm. However, our emergency service line is available 24/7 for urgent situations. We're also happy to accommodate special scheduling needs - just ask!